The Community Pharmacy Patient Safety Group has published a discussion paper on improving home medication delivery services for older or more vulnerable patients.

Two members of the group shadowed delivery drivers for a day to gain a better understanding of the potential risks that can arise to patients, their families and to delivery drivers themselves, when delivering medicines to people’s homes. The group then used the insights gathered to create tools that delivery drivers and pharmacy teams can use to evaluate the safety of their own medicines delivery services.

José Moss, deputy superintendent at Boots UK, Patient Safety Group member and lead author of the discussion paper, said its publication comes at a time when many community pharmacy teams are building more robust policies and procedures into their pharmacy practice around safeguarding children and vulnerable adults, in line with the new quality criteria.

“We have found that often the most vulnerable patients are those who are less mobile or who have substantially fewer social interactions due to being home-based. These are often the patients who receive their medications via a delivery service, so we feel it is timely to publish our insights into providing the safest possible service for these groups.”

The paper, which can be accessed on the Patient Safety Group’s new website by clicking here, is not meant as guidance or best practice. Rather, it is intended for information purposes and to stimulate a discussion. The group would like to encourage pharmacies which do offer, or are looking to offer, medication delivery services to look through the insights and consider how their services compare with the paper’s findings.

Originally Published by Pharmacy Magazine

We Recommend

Steps in the right direction

Two key community pharmacy roles have received a boost with the launch of a medicines information dashboard

MenB vaccine on horizon

The Government is considering adding the meningitis B vaccine to the national childhood immunisation programme  

Popular Features

Getting your CPD in order

This CPD module provides an overview of how to get your CPD in order.

Turning the tide

Following the Which? report that highlighted poor service, has the root of the problem been found? 

Be confident and take the initiative

More than a fifth of sufferers claim that they are affected by colds and/or flu regardless of the time of year