900 Min 
In Communication
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This Service Excellence module is about breaking down barriers. It will consider various different ways in which communicating with customers can be difficult and strategies that can be adopted to overcome them.
Objectives
After studying this module you should:
- Understand the different types of communication difficulties you may come across in your pharmacy
- Be aware of the different ways you can try to overcome them
- Know how to communicate effectively and clearly to all customers.
About this module
This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.
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Download
Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.
