Counter Intelligence Plus

It's good to talk

Understanding different conditions and products available is important, but communication is key to giving the best possible service.

Question time

The questions you ask customers are important to help you understand what’s wrong and offer appropriate advice.

Helping customers affected by cancer

Increasingly, the pharmacy role involves a public health element – providing self care advice and helping customers with serious conditions.

Latest News

NHS England wants extensive prescribing blacklist

The national commissioning body wants to see the end of prescribing of over 3,000 treatments for common conditions

Boots launches pharmacy technician apprenticeship

A brand new Pharmacy Technician Apprenticeship scheme is being launched by Boots UK this September.

Popular Features

All you need to know about infant feeding

Designed to help everyone in the team to navigate the rules, advice and products in this category, the 2017-18 Pharmacy...

Health hubs

There’s an opportunity for pharmacies to become public health and wellbeing centres, says Sue Hobdey, NPA head of lear...

First things first

As the weather warms up, many people head outdoors and requests for first aid supplies and advice become more common, ...