This Service Excellence module is about whether to recommend a product or refer customers to the pharmacist. It will consider the steps you need to take to make this decision, including the WWHAM questions.
After studying this module, assistants will:
This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.
Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.