The scenario

Counter assistant Farida comes into the dispensary to talk to pharmacy technician Vicky.

“Aargh, I don’t know what to say to that lady who is at the counter!” Farida hisses.

“What’s wrong?” asks Vicky, looking up from the computer.

“She wants a headlice treatment for her daughter, but is saying that she doesn’t want Hedrin, NYDA or pretty much everything we’ve got because she saw this thing on daytime TV about them going up in flames,” says Farida, rolling her eyes.

“I don’t think she’s talking about spontaneous combustion, Farida!” replies Vicky. “And while it isn’t quite as dramatic as she’s making out, there is something in what she’s saying.”