Technician Vicky has been asked by trainee counter assistant Hannah to talk to Janet Birchall as she’s aware of Janet’s headache history.

“What can I help you with, Janet?” asks Vicky.

“Well, to be honest, I think I need something a bit stronger,” states Janet. “I always used to manage my headaches with just paracetamol or ibuprofen. Last year they got worse, so I saw the GP and he prescribed me some of those triptan tablets to take when I feel one coming on, but I ran out last month and couldn’t get an appointment so I’ve bought a couple of packs. They haven’t worked very well, even though I’ve been taking painkillers as well.”

“They must be really bad, if you’re taking so much medication,” replies Vicky in a concerned tone. “Surely you need to see the doctor?”

“Oh Vicky, you know what it’s like, I just can’t get an appointment that fits around work – I’m so busy,” sighs Janet. “Please, give me something that will get me through until I have time. I’m taking paracetamol and ibuprofen most days, so I need something I can take on top.”