The scenario

Customer Hannah Wright is talking to pharmacy technician Vicky. "I’ve been offered a place back at uni from September," says Hannah.

"Dropping out was definitely the right thing to do when Dad was so unwell for all those months and with everything that needed sorting out after he died, but I loved studying so it feels like it could really be the fresh start I need."

"That’s fantastic, Hannah, I’m so pleased for you," says Vicky. "Make sure you come and see us before you go off, won’t you? Oh, and don’t forget to get your meningitis ACWY jab done before you start."

"Of course I’ll come and say goodbye," replies Hannah. "But don’t worry about the meningitis injection – I had it done when I first started at uni in 2014, although they called it meningitis C then."