Pharmacy technician Vicky is catching up with pharmacist Eva in the staff room.

“Now things feel a bit more back to normal and before we start getting really busy in the run up to Christmas, I think we need to really focus on training for all team members,” says Eva.

“Yes, I was thinking the same,” replies Vicky. “We are well underway with flu jabs now, but a reminder of the other vaccinations that people should be having is probably a good idea.”

“Oh yes, we should definitely cover that, and I’ll ask Adil to take the lead,” responds Eva. “But I was hoping that you could do something on the NICE Quality Standard that came out recently? It’s on promoting health and wellbeing – have you come across it?”

“Umm…” comes Vicky’s reply.