Learning

Pancreatic cancer – the role of the pharmacy team

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to help aid early diagnosis

Motivational interviewing

This learning module considers the steps involved in motivational interviewing.

Teamwork: part two

This learning module considers the skills needed for efficient teamworking. 

Teamwork: part one

Behind every successful business is a hardworking team pulling together for a common cause. So what’s the recipe for effective teamwork?

Listen up!

This learning module considers the skills required for effective active listening.

Master a skilful ending

This learning module considers the skills of closing a consultation and follow up.

Listen, explain, plan

This learning module considers the skills of explanation and planning so you can best support your customers during consultations.

Building strong relationships

This learning module considers the importance of building stronger relationships with your customers.

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

Meeting the needs of customers with disabilities

This learning module considers how pharmacies can help meet the needs of customers with disabilities.

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

Communicating with colleagues

This learning module takes you through the steps of how to communicate effectively with colleagues.

Difficult customers

This bite-size learning module takes you through the steps of how to deal with difficult customers.

Breaking down barriers

This module focuses on how to break down the barriers of communication.

The art of listening

This module focuses on the art of listening.

Questions: open or closed?

This module focuses on using your professional judgement to know whether to ask open or closed questions.

Staff safety: save yourselves

Do you know your pharmacy’s first aid procedures and what to do in case of an accident?

Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

Staff safety: up in smoke

When a fire starts, it’s essential that everyone in the team knows how to reduce risks and respond

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
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