It takes less than a minute to create your secure account – you just need to tell us
a few details about yourself and create a password.
I can’t remember my password
Please click on the “Forgot my password” link in the login form and follow the
instructions.
I can’t remember the email address I registered my account with
Please email info@pharmacy-network.co.uk so we can check for you.
What learning content do you have?
Training Matters contains a library of high-quality
educational e-learning modules, videos and articles to support your ongoing
learning.
Is the learning suitable for all pharmacy team members?
Yes, we have content suitable for all abilities, with topics covering business
management, clinical, practice and OTC. Our aim is to help you keep up to date and
develop your skills and knowledge to positively influence patient outcomes and customer
experiences.
Can I access the library on my mobile?
Yes, you can access all learning at work or at home on any mobile, PC or tablet
device
What’s the best way for me to find relevant content for my role?
There are three ways you can find relevant content. Firstly, the homepage will display
suggestions for you. If you are logged in, we can tailor the content to your particular
job role and topics of interest, as well as making it easy for you to see what’s
trending. Secondly, you can use the “search” function at the top of the website.
Finally, you can click on “explore” in the main menu and browse topics of interest to
you.
How long do modules take?
We have a range of modules and videos ranging from 2 minutes up to 15 minutes. There
is something for everyone, even if you are short on time.
Can I save content for later?
Yes. If you see a piece of learning you would like to take, but haven’t got time right
now, you can “Bookmark” it for later. Please note you need to have a registered account
and be logged in to access this feature.
Can I record my learning outcomes?
Yes, logged in members can record their learning outcomes on any piece of content and
save them in their learning log. Pharmacists and technicians can do this using recording
templates in line with GPhC requirements.
How do I get a learning log?
You have to register an account on Training Matters and login
to access your personal, secure learning log.
What does my learning log do?
It documents all the learning you have recorded, including completed learning, learning
in progress and bookmarked learning you have saved to do later.
If I’m a pharmacist or pharmacy technician, can the log help me fulfil the GPhC’s
revalidation requirements?
Yes, pharmacists and pharmacy technicians also have the ability to record and add their
own revalidation entries to their learning log in line with GPhC requirements.
If I’m a member of more than one website on The Training Matters,
can I access all my learning in my learning log even if I’ve recorded it on different
websites?
Yes, if you record learning on more than one website, it will be displayed in your
learning log which is shared across all the accounts you have registered with The
Training Matters.
How do I view/print a certificate of my learning?
Certificates are available at the end of every module, after the assessment questions.
They are also accessible via the learning log.
How do I change my personal details, email address and password?
Login and click on “Settings” in your member menu and click on the relevant links to
change any of your details. All saved changes take immediate effect.
If I leave the industry and want to delete my account, can I do so?
Yes absolutely. You are able to delete your account at any time but please be aware that
by doing so you will also delete any historical learning records you have in your
learning log.
If I have a query or I’m stuck, how can I get help?
You will need to have registered an account to get help. Logged in members can click on
the “Helpdesk” link in their Settings and submit a Helpdesk ticket. We endeavour to
respond to new Helpdesk tickets within 24 hours during office hours (9pm to 5pm Mon to
Fri)
How can I check on your Terms of Service, Privacy Policy and Cookie Policy?
You can click on the relevant links in the footer of the website. If there are any
proposed changes to any of our Policies, we will email registered members in
advance.
Is Training Matters GDPR compliant?
Yes we are and we take your privacy and the security of your data extremely
seriously. Please read the Privacy Policy for further details. Logged in members can
click on the “My data” link in “Settings” to download a copy of all the personal
data we currently hold on you.
Who is the company that owns and operates Training Matters?
Communications International Group Limited (CIG), the largest, most experienced publisher
in the UK pharmacy sector. CIG is one of the UK’s leading provider of sector-specific news and
training, publishing 15 healthcare and beauty titles including Pharmacy Magazine,
Training Matters, P3Pharmacy, Independent Community Pharmacist and Beauty Magazine. Over
the years the company has built an enviable reputation in pharmacy, journalism,
education, training, regulatory, awards and conferences, that today amounts to more than
350 years of healthcare industry experience.
How do I sign out?
Click on the Sign Out link that can be found at the top of the website, in you member
menu.
Pharmacy teams are ideally placed to spot signs of mental health problems, but if you don’t feel equipped to reach out, crucial opportunities to help may be missed.
Nicotine pouches are tobacco-free but they are far from risk-free, and concerns are mounting about high nicotine content, aggressive marketing and regulatory loopholes that could leave a new generation hooked.
From methanol in alcoholic drinks to taking too much medication by mistake, there is a greater risk of being poisoned accidentally than many of us realise.
Antidepressants are used every day in the UK by millions of people, yet many are unaware of their potential side effects – which have now been uncovered in a new research paper.
In many parts of the world, menopause as a health condition is overlooked – despite afflicting women for an average of seven years. The Annual Meeting of the Menopause Society looks to change that.
Cold weather is not just uncomfortable. It can be life-threatening, particularly for those with underlying conditions, facing financial difficulty or trapped indoors by the cold.
Hopefully, most people with an allergy will be able to avoid coming into contact with or ingesting allergens, but this is, well, hopeful. In the event that they do experience anaphylaxis, there are now a few treatment options.
After 2024 gave the UK its coolest summer since 2015, the warm spells of 2025 have felt even hotter. Training Matters investigates how public bodies are looking to keep people safe when the temperature rises.
The NHS recently announced the introduction of a cancer ‘super-jab’ capable of treating 15 different types of cancer, but what is it exactly, and how does it work?
Endometriosis affects physical, psychological and reproductive health, but progress in managing – or better, finding a cure for – the disease is still not urgent enough.
For many pharmacy teams, the introduction of new technology isn’t just daunting, it’s demanding of their time, too. But Christchurch Pharmacy’s adoption of a new robot shows the payoff is worth it.
From volunteering at the counter to becoming a
decade-long employee with growing qualifications under her belt, Dhara Desai is making the most of what pharmacy has to offer.
We catch up with Abigail Wattleworth, two-time RoE finalist. She speaks about how winning gave her the confidence to pursue the next step in her pharmacy journey.
From being a hairdresser one day to a healthcare adviser the next, Rachel Smith took a chance at a new career. Both her and the community are now reaping the rewards.
Whether she is ordering medicines, contacting the surgery to find substitutes or dropping off prescriptions, serving customers of her hometown community gives Lucy Mills purpose each day.
A happy and motivated team combined with a calm yet competitive work environment are what Edie Dunkley finds to be the perfect ingredients to create a successful community pharmacy.
After dedicating her life to her pharmacy, Donna Gwillim knows it just about better than anyone. Now, seeing in her retirement, Donna is getting a chance to reflect on all she has achieved.
What about that job post in the window? Over 20 years ago, Debby Woods applied for a position advertised in a pharmacy. Now, she is a retail coordinator, working across multiple Paydens branches.
Samantha Pugh is acutely aware of the fact that the pharmacy is not just a place people come to collect prescriptions, but somewhere people can find support, comfort and community.
For many pharmacy teams, the introduction of new technology isn’t just daunting, it’s demanding of their time, too. But Christchurch Pharmacy’s adoption of a new robot shows the payoff is worth it.
From volunteering at the counter to becoming a
decade-long employee with growing qualifications under her belt, Dhara Desai is making the most of what pharmacy has to offer.
We catch up with Abigail Wattleworth, two-time RoE finalist. She speaks about how winning gave her the confidence to pursue the next step in her pharmacy journey.
From being a hairdresser one day to a healthcare adviser the next, Rachel Smith took a chance at a new career. Both her and the community are now reaping the rewards.
Whether she is ordering medicines, contacting the surgery to find substitutes or dropping off prescriptions, serving customers of her hometown community gives Lucy Mills purpose each day.
A happy and motivated team combined with a calm yet competitive work environment are what Edie Dunkley finds to be the perfect ingredients to create a successful community pharmacy.
After dedicating her life to her pharmacy, Donna Gwillim knows it just about better than anyone. Now, seeing in her retirement, Donna is getting a chance to reflect on all she has achieved.
What about that job post in the window? Over 20 years ago, Debby Woods applied for a position advertised in a pharmacy. Now, she is a retail coordinator, working across multiple Paydens branches.
Samantha Pugh is acutely aware of the fact that the pharmacy is not just a place people come to collect prescriptions, but somewhere people can find support, comfort and community.
June is a fantastic month to get behind some truly life-changing health campaigns. There are many to support, but Kerry Greenaway shines a light on two: World Blood Donor Day and Diabetes Week.
June is a fantastic month to get behind some truly life-changing health campaigns. There are many to support, but Kerry Greenaway shines a light on two: World Blood Donor Day and Diabetes Week.
Next in our new ‘mythbusting’ series looking at the evidence behind social media driven wellness trends, we examine the truth behind claims about how to tackle perimenopause signs and symptoms.
Sleep is a cornerstone of wellbeing, impacting our physical and psychological health. Compromised sleep quality may lead to short and long-term problems for customers. Luckily, there is plenty of advice for the pharmacy team to share.
Welcome to the first in a new series of articles looking at the evidence behind social media-driven wellness trends. We separate what might genuinely help from what is overstated, misunderstood or simply not supported by science.
Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. A reflective exercise has been included to help you put your learning into practice.
Smoking has significant long-term and immediate health impacts. Pharmacy teams can educate customers about the risks, and guide them through quitting successfully with the help of smoking cessation tools available in the pharmacy.
Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.
Hayfever was previously only impactful during certain times of the year, but thanks to climate change, it now affects more people, more often. Kerry Greenaway spoke to allergy experts about pollen, food and other allergies.
Type 1 diabetes often goes undetected in children, but with the correct knowledge, pharmacy teams can help families spot the disease and get proper treatment, says Victoria Goldman.
Skin conditions can become all-encompassing without the right treatment. Training Matters explores how pharmacy teams can play a vital role in identifying concerns and helping customers to find solutions
Keeping their feet happy may be something customers need a bit of help with from time to time. Luckily, there is plenty of lifestyle advice and a range of OTC treatment options the pharmacy team can share.
Secondary headaches can signal anything from dehydration to a medical emergency. What are the triggers, treatments and red flags every pharmacy team needs to know?
When it comes to nasal conditions, pharmacy team members need to know their nosebleeds from their nasal polyps, and their blocked noses from their red flags.
Community pharmacy teams have an increasingly important role to play in offering advice, reassurance and confidential care for family planning and sexual health.
Some customers may want to monitor their health out of curiosity, whereas others may be struggling to
see a GP. We explored the vast variety of home testing tools available
There are a plethora of injuries pharmacy customers may ask for help with. Some may be easily attended to with OTC products, but others require more specialised knowledge.