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Team Training

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Customer service

Counter Conversations: Understanding customers needs

Part 2 of this short video series focusing on the pharmacy team's soft skills set looks at how better to understand customer needs.

27 Feb 2025 , 5 Min Article

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Education & training

Counter Conversations: Effectively using WWHAM

Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.

06 Feb 2025 , 4 Min Article

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Pain relief

Back pain scenario

Improve your understanding of back pain treatment in this pharmacy scenario and how to advise customers dealing with it.

12 Jan 2024 , 1 Min Module

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Smoking cessation

Smoking cessation

Since the pandemic, more people recognise the importance of maintaining a healthy respiratory system. For many, this involves taking the first steps to stopping smoking. Pharmacy teams can help customers have a healthier start to 2024 by offering advice and support on how to quit.

08 Dec 2023 , 15 Min Module

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Eyes & ears

Blepharitis

This pharmacy scenario aims to help your understanding of blepharitis

13 Sep 2023 , 5 Min Module

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Musculoskeletal & joint diseases

Gout

This pharmacy scenario aims to help your understanding of gout

15 Jun 2023 , 5 Min Module

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Allergy

Seasonal allergic conjunctivitis 2023

Improve your understanding of seasonal allergic conjunctivitis with this pharmacy scenario

15 May 2023 , 5 Min Module

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Healthy living

Fainting

Improve your understanding of fainting with this pharmacy scenario

29 Mar 2023 , 5 Min Module

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Older people's health

Alzheimer's disease

Improve your understanding of Alzheimer's with this pharmacy scenario.

11 Jan 2023 , 5 Min Module

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Women's health

Breast screening

Improve your understanding of breast screening with this pharmacy scenario.

07 Dec 2022 , 5 Min Module

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Switching inhalers

Improve your understanding on helping customers when switching inhalers with this pharmacy scenario.

13 Aug 2022 , 5 Min Module

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Pet health

Dog bites

This pharmacy scenario aims to improve your understanding of dog bites.

17 May 2022 , 5 Min Module

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Mental health

Talking therapies

This pharmacy scenario aims to improve your understanding of talking therapies.

23 Mar 2022 , 5 Min Module

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Pregnancy & baby care

Nutrition in pregnancy

This pharmacy scenario aims to improve your understanding of nutrition during pregnancy.

21 Feb 2022 , 5 Min Module

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Women's health

Menstrual bleeding

This pharmacy scenario aims to improve your understanding of heavy menstrual bleeding.

19 Dec 2021 , 5 Min Module

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Sleep & insomnia

Sleep apnoea

This pharmacy scenario aims to improve your understanding of sleep apnoea.

17 Nov 2021 , 5 Min Module

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