Practice

Surviving a GPhC inspection

Inspections are an essential but often dreaded part of pharmacy life. But as Leanne Beverley explains, with enough preparation they can go without a hitch.

Better conversations for better outcomes

Good communication skills are vital in a pharmacy setting. Tess Fenn considers how pharmacy technicians can build on them to achieve better outcomes and empower patients.

Stepping up to the plate

Shahean Khatun’s pharmacy career has been varied and full of challenges but she’s certainly found her niche and is thriving in her latest role.

Pet potential

This bite-sized learning module considers how pharmacies can optimise the pet health category.

Taking on pancreatic cancer

Pancreatic Cancer Action chief executive Ali Stunt speaks to TM about the work the charity does to raise awareness of the disease and improve early diagnosis rates.

Face-to-face

The NPA believes there are profound benefits to be had from face-to-face interaction between patients and pharmacists. Sue Hobdey, NPA head of learning and development, looks at the role of support staff

An indispensable team member

Kayleigh Rattray started to work at her local pharmacy at the tender age of 13. Six years on and an apprenticeship later, Kayleigh is an indispensable part of the team.

Supervision: part 2

In her second article on supervision, Tess Fenn discusses potential moves that could enable transformational change of pharmacy practice and greater use of community pharmacy.

Get ready for Stoptober

All community pharmacies should embrace the Stoptober campaign and encourage people to stop smoking and kick the habit for good, says Leanne Beverley.

Communication skills

This bite-sized learning module considers the skills required for effective communication.

Focus on flu

As the community pharmacy flu vaccination service season looms, Leanne Beverley urges pharmacy staff to get involved and make this the most successful year yet.

Supervision: part 1

In this, the first of two articles on supervision, Tess Fenn discusses why this issue is important and where it fits in with current policy

Opportunity knocks

After starting her career working in Sainsbury's in Hampshire, the opportunity arose for Helen Griffen to move to the store’s pharmacy. Now a dispensing assistant and team leader, she hasn’t looked back since.

Here comes the sun

Travel PGDs offer pharmacy teams yet another way to engage with customers and highlight pharmacy as the first port of call for health, says the NPA.

The ins and outs of awareness campaigns

Participating in health campaigns is a great way for pharmacies to raise awareness of conditions and boost engagement with the community, says Leanne Beverley.

Let's celebrate

At a time of celebration in the pharmacy calendar, Tess Fenn considers the importance of recognising the work of pharmacy staff.

Supporting staff-led services

With community pharmacies under increasing pressure to offer more services, Leanne Beverley considers the crucial role of support staff.

From retail to RoE

For former RoE Awards finalist Richard Stephenson, being named Highly Commended in the 2014 Retail Skills category opened lots of doors and boosted his flourishing career.

Utilising pharmacy technicians

With more focus being put on the role of the pharmacy technician, Tess Fenn looks at how the profession can be best utilised to improve patient care.

All change

Well’s Highgate store has undergone significant changes recently, and Charley Young has been a part of every stage of the transformation.
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