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Meeting the needs of customers with disabilities
02: Store Layout
Well done, you’re getting there.
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02: Store Layout
It goes without saying that your pharmacy should be welcoming to all customers. But how accessible is it?
With at least 56 per cent of disabled people having an impairment relating to mobility, think about how someone in a wheelchair or using a walking aid enters and moves around your pharmacy.
Ensure the aisles are clear of boxes and stock to ensure a clear passage around the shop floor, and that customers can get to the pharmacy counter easily.
Don’t worry, you can come back and finish the assessment in your own time.
