The WWHAM Pathway Part 2
04: What action has already been taken?
It is good to establish what a customer has already tried, as you don't want to recommend the same product again if it didn't work. If a product has not worked, it may be best to refer to the pharmacist.
05: Are you taking any other medication
It is important to ask about prescribed medicines as well as any OTC, herbal or nutritional supplements people may be taking, as some products can interact with each other or double up on active ingredients. If in doubt about the customer's answer, refer them to the pharmacist.
06: And remember:
As you are finishing the conversation and putting products into a bag, take the opportunity to pass on important dosage or usage instructions about the medicines, and ask the customer if they would like any further information.