IT infrastructure

Consultation software must support effective note-taking and record sharing with the patient’s primary prescriber (usually the GP practice). Pharmacy technicians can help maintain recording templates, referral queues and data checks – but clinical entries and prescribing decisions remain the prescriber’s responsibility at all times.

A shared electronic calendar is essential for coordinating referrals and bookings from GP practices, NHS 111 and direct patient contacts. Pharmacy technicians should familiarise themselves with supporting IT platforms and lead on the task of arranging appointments and liaising with patients.