Leila is a mother of three who purchases large packs of sanitary towels when she visits your pharmacy. When the shop is quiet, you are able to ask her discreetly if everything is OK. She tells you that she has been taking aerobics classes to get in shape after her last pregnancy, but finds that she sometimes €leaks a little€ while exercising.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.