This site is intended for Healthcare Professionals only
main course image

Pharmacy scenario: visual impairment

This pharmacy scenario guides you through helping a customer worried about visual impairment.

Scenario

Briony is talking to technician Vicky about her husband. Jakob is a police officer, and was recently involved in an accident at work, during which he was hit on the back of the head.

“The doctor says that he’s never going to regain the sight in his left eye,” Briony tells Vicky. “The damage is just too great and can’t be repaired.”

“Oh, I’m sorry,” replies Vicky. “Is he coping okay? Was his other eye affected?”

“By some kind of miracle, his other eye escaped unscathed,” says Briony.

“His work has put him onto desk duties, but he finds it pretty hard going. In fact, we were thinking of registering him as partially sighted or visually impaired – or whatever the term is – because someone mentioned that this would mean he would be able to claim some benefits. 

Actually, you might know something about this. Jakob’s unsure, but I wonder if his reluctance is just him taking time to come to terms with it all – he is having counselling though.”

Change privacy settings