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module menu icon Gathering information and advising customers

For this session, use our seasonal ailments and overindulgence article, as well as other sources of information and practical experience within the pharmacy team to strengthen your knowledge of the issues covered in the article. This will give you more insight and information to pass on to your customers. You can use information sources you may have in the pharmacy, such as other articles, OTC medicines guides and manufacturers' literature or websites.

At this time of year, the health pages of magazines and newspapers are likely to contain articles on seasonal ailments. Look out for those too and think about what your customers may be reading. Is it useful? Does it suggest helpful approaches?

Have another look in the TM article at the suggested perfect Christmas dinner that will leave you satisfied rather than stuffed. It's a great piece of advice as it helps people enjoy their Christmas dinner while eating smaller portions. How can you use this information to pass on useful tips to your customers? For further inspiration, visit the websites listed in the 'information sources' section.

You will find plenty of information in our article. In order to make it useful and relevant to your work:

  • What advice would you give to someone with a hangover? What advice would you give someone to reduce the chances of them getting a hangover?
  • What advice would you give to someone whose partner suffers from cardiovascular disease? What would be your top five tips for a heart healthy Christmas?
  • Alcohol is a source of calories. If a woman drinks two large glasses of white wine, what proportion of her daily calorie intake has she consumed? See: NHS Choices €“ calories in alcohol
  • Make a list of items/medicines that you think should be in a first aid box/cabinet over the festive season. Consider making a display in your pharmacy window
  • How could you help customers who want to make New Year resolutions? Discuss with the pharmacy team
  • What suggestions would you make to a person wanting to be careful about how much they eat at the office party? What preparations could they make before and during the party?
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