Training is essential for building confidence among the pharmacy team. If you're leading the Team Tuesday training session this month, your role is to ensure that all team members understand their specific roles and are confident in playing their part.

More specifically:

• Ensure that your team can identify the most common ailments that customers are likely to ask about at this festive time of year
• Ensure that your team can advise on appropriate lifestyle issues and OTC products for indigestion, constipation, headaches and migraine, colds and flu, cold sores and sore feet
• Help your team to build a display of seasonal pharmacy products and get them to discuss how the products should be used and in what circumstances
• Discuss Christmas parties and how to enjoy the night while being responsible around drink. Do you or your team have any top tips for customers?
• Talk about Christmas dinner and party food. Again, do you or your team have top tips for not overeating at Christmas, while still enjoying every minute? Do you have a pharmacy website? Can you put the tips on there to share with customers?
• Talk about the thorny issue of hangovers. Do you or your team members have any tips for avoiding or managing them?
• Ensure that all of your team's tips are jotted down and discussed, and that everyone is confident in providing these when appropriate
• Get your team to make up a first aid box, including OTC medicines, for the Christmas season. What would you put in it and why? Can your team members explain the importance of each item and how to use it? Could you use the first aid box as part of your window display?