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Maya, 52, has been walking up and down the women’s health aisle for some time. She eventually comes up to the counter to ask for some strong painkillers for pain ‘down there’.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.

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