In News

Follow this topic

Bookmark

Record learning outcomes

Numark has launched a new training module €“ Delivering Medication €“ specifically for its member pharmacies who deliver medication to customers.

The module enables dedicated delivery drivers, and other staff who take on the role occasionally, to carry out the essentials of a delivery service in a regulated environment, understand the key health and safety responsibilities of their role and deliver excellent customer service.

Sharron Tommy, Numark's learning and development co-ordinator, said: €We recognise what an important service the delivery of medication is, not just legal procedures and health and safety, but the person delivering is also the face of the pharmacy. As well as matters like controlled drugs, confidentiality, temperature control and return of medication, the training also covers the importance of customer service skills, dealing with different types of customers, complaint handling and promoting other pharmacy services.€

The training includes scenarios for individuals to discuss with their manager to check their learning and upon completion of the module there is the option to request a certificate to serve as evidence within a GPhC inspection.