Mrs Clarke wants some advice. She looks after her mother, and has noticed that she sometimes has ‘little accidents’. She wants to purchase some kind of pad, like a sanitary towel, for her mum to use when she’s not around to help her get to the toilet
on time.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. Think about how you would talk to the customer and provide the necessary advice.You can discuss this with your team and pharmacist.