Scenario
Scenario
Hugo comes into the pharmacy complaining about his hearing. He has also noticed that his ears feel blocked. He is a keen swimmer, but uses earplugs when swimming to protect his ears, and also at night due to his partner’s snoring. He wonders if there’s anything he can do to improve his symptoms?
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
