Scenario
Scenario
Amanda, 20, comes into the pharmacy looking for some advice. Her eyes have been feeling itchy and sore. She is looking for some symptom relief and has heard eye drops might be her best bet. She suffers from hayfever and takes tablets when necessary, her eyes are also noticeably red.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
