James is 18 and has hayfever. His symptoms – itchy, watery eyes, a runny nose and nasal congestion, which is particuarly troublesome – are usually mild and he’s just put up with them, but this year he’s worried his exam preperation will be affected so he wants to take something to help.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.