Imogen is 23 and has come into the pharmacy to buy some paracetamol for the second time in as many weeks. She says she has facial pain and a headache that she can’t seem to shake and suspects it’s a nasty cold – she doesn’t have the key symptoms of Covid-19.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.