Scenario
Scenario
Andrea, 40, has suffered from hayfever since she was a child. She is aware the pollen count is meant to be very high for the next month and would like some recommendations to keep her regular symptoms (itchy eyes and a blocked nose) at bay.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
