Emma, 31, asks for a quiet word in the consultation room. She tells you that she has been trying to conceive for the past three months. She has a daughter aged three who was conceived within a month of trying and she’s worried that there are no signs yet.

What would yourecommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.