Scenario
Scenario
Ruth, a 60-year-old woman, comes into the pharmacy complaining of a sore throat. She asks if there is anything that can be done to help soothe it as it’s really bothering her.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
