Scenario
Scenario
Jess is 22 and has hayfever. Her symptoms are usually mild but she’s worried that her itchy eyes might affect her ability to do her exams, so is looking for treatment to help.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
