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Patient safety: part two

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Investigating incidents and causes

Welcome to the second module in our series looking at patient safety. It is based on the Centre for Pharmacy Postgraduate Education (CPPE) Patient Safety Toolkit e-learning programme, and is designed to give pharmacy technicians an overview and better understanding of this area of practice.

Learning objectives:

  • Understand the basic principles of the London Protocol
  • Be aware of the importance of looking at the wider causes of patient safety incidents.


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