If you're leading this month's session, here are some pointers to help maximise your training time with the team:

• Ask your team to come up with a list of the most common ailments that customers are likely to ask about over Christmas
• Ask your team how they would deal with these ailments and the lifestyle changes and OTC products they would recommend 
• Help your team build a display of seasonal products and get them to discuss how they should be used and when
• Discuss the Christmas festivities associated with food and drink. Do you or your team have any top tips for customers about being responsible with alcohol and not overeating?
• Ensure all top tips are jotted down and that the team is confident about providing these when appropriate. If you have a pharmacy website, you could put the tips on it.