The art of listening


  • Welcome
  • Listening explained
  • The principles of listening: steps 1-3
  • The principles of listening: steps 4-7
  • The principles of listening: steps 8-10
  • Competition
  • Action & Evaluation


This Service Excellence module is about communicating with colleagues. It will consider the communication skills that are required to talk to different members of the pharmacy team and how you can adapt them for different situations.

Can you master the skill that is the art of listening?


After studying this module you should:

  • Understand how important listening is to effective communication
  • Be able to master the skill of listening.

About this module

This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.



Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.


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