Meeting the needs of customers with disabilities

This module is about meeting the needs of
customers with disabilities. It will consider the communication, store layout and medication services you need to think about in order to cater for these customers visiting your pharmacy.

Learning objectives:

After studying this module you should:

• Have a greater understanding of how to effectively communicate with customers with disabilities
• Be aware of the accessibility of your store
• Have an understanding of the medication and dispensing services that might be of benefit to these customers.