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Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

This module is about how to initiate conversations with customers. It will consider the expert advice, guidance and value-added service that staff can offer different types of customers visiting the pharmacy.

Learning objectives:

After studying this module you should:

  • Understand how to approach different customers in the pharmacy
  • Be aware of opportunities that may arise for you to add value to your customer service.

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