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Helping with first prescriptions

This CPD module examines the ways community pharmacy teams can support customers who have been prescribed a medicine for the first time.

 This module aims to help pharmacy technicians talk to patients who are starting new medicines. 

Learning objectives

After completing this module and its online counterpart, pharmacy technicians will be able to: 

  • Use the 'Five Es' approach to structure conversations with patients
  • Recognise the difference between open and closed questions. 

Contributing author: Nina Barnett, consultant pharmacist. 

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