Introduction and module overview
Introduction and module overview
It is important to support patients so that they can make the most of their new medicines, but finding time to have a chat in a busy pharmacy can sometimes be difficult. That’s why it’s important to have some order to the questions and points you raise.
One useful aid to conversations is to use the ‘Five Es’ approach, which can be summarised as follows:
The Five E's
Engage
Engage the patient in conversation and confirm that they have time to talk.
Engage the patient in conversation and confirm that they have time to talk.
Explore
Explore what the patient wants to know and follow their agenda.
Explore what the patient wants to know and follow their agenda.
Educate
Educate them on what they want to know.
Educate them on what they want to know.
Empower
Empower the patient to make a choice.
Empower the patient to make a choice.
Enable
Enable behavioural change so patients can achieve their aims.
Enable behavioural change so patients can achieve their aims.
Let's now consider these points in more detail, with examples or phrases that can be used at each stage.