Premises

Consultation rooms must be fit for purpose, soundproof and private, with suitable seating and properly calibrated diagnostic equipment.

Pharmacy technicians can support daily room checks, stock rotation, cleaning, equipment maintenance records and chaperone arrangements in line with SOPs.

A room with a single entrance and exit may expose the prescriber to risk from violent or abusive patients. The team should know the procedure for single pharmacist operation of the pharmacy, how to summon help and how to use any panic alarms.

Displaying the pharmacist’s IP qualification may reassure patients who are unfamiliar with prescribing in community pharmacy. Pharmacy technicians can reinforce confidence by explaining the service accurately, without overstating its scope.