When to refer to the pharmacist

Dry eye:

• First time sufferer
• Pain in the eye
• No improvement after three days of treatment with an OTC product
• Blurred or disturbed vision.

Infective conjunctivitis: 

• No improvement in symptoms after 48 hours of treatment or if symptoms worsen
• Pain in the eyes or visual disturbance 
• Customer has glaucoma 
• Recurrent conjunctivitis
• Customer is already using eye drops 
• Customer has had eye surgery in the last six months 
• Child is aged under two years
• Severe oversensitivity to light (photophobia)
• Customer wears contact lenses
• Customer is pregnant or breastfeeding
• Severe symptoms.