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scenario

Burnout

Burnout is a state of physical, mental and emotional exhaustion that can be caused by prolonged stress. It can be difficult to diagnose, but this scenario is designed to help you spot the symptoms in your customers.

“Is everything okay?” asks pharmacy technician Vicky. Regular customer Chris has been puzzling over some sleeping aids for a long time. “Not really,” says Chris. “I don’t know what is going on with me. Work has been so stressful recently and I’ve been having a hard time concentrating. I’ve been feeling exhausted if I’m honest. I think I might be a little burnt out.”

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