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Mallory says that her six-month-old son Harrison has dry and red patches on his skin. She thinks it might be eczema as she and her husband both suffer from the condition.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.

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