Modules

Education & training,

Counter Conversations: Effectively using WWHAM

Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.

06 Feb 2025 , 4 Min Article

Smoking cessation,

An introduction to NRT combination therapy

Learn how to advise customers on combination nicotine replacement therapy in order to support them to quit smoking successfully

04 Feb 2025 , 10 Min Module

Women's health,

Managing Menopause

Encourage open conversation with customers to support them through their menopause journey

14 Jan 2025 , 10 Min Module

Cough & cold,

The average adult suffers two to four colds a year in the UK. Children are even more prone, experiencing five to eight colds on average. As self care advice and OTC products for cold and flu are commonly available from the pharmacy, it is important pharmacy teams know what to recommend.

10 Jan 2025 , 15 Min Module

Asthma & COPD,

Asthma management

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

10 Jan 2025 , 10 Min Module

Older people's health,

Care homes: supporting people, optimising medicines part four

The fourth module in our series looking at care homes, focusing on legislation affecting care homes.

10 Jan 2025 , 10 Min Module

Education & training,

Viatris Pharmacist Support

Enhance therapy area knowledge in your pharmacy and help staff learn new patient engagement techniques with learning resources from Viatris designed to boost your pharmacy business.

18 Dec 2024 , 1 Min Article

Clinical,

Key developments in 2024

Welcome to our CPD module series for community pharmacy technicians.

11 Dec 2024 , 10 Min Module

Older people's health,

Care homes: supporting people, optimising medicines part three

The third module in our series looking at care homes

11 Dec 2024 , 10 Min Module

Eyes & ears,

Ear care

Ears are made up of tiny fibres, chambers and fluid which work silently to keep us orientated throughout the day and night. Customers experiencing any issues with their ears, from ear wax to infections, will be looking to the pharmacy team to help them get back on track.

11 Dec 2024 , 15 Min Module

Skin conditions,

Managing Sensitive Skin

This interactive video will help you to better understand skin sensitivity and support your customers’ skin needs

05 Dec 2024 , 5 Min Module

Smoking cessation,

Stop smoking support

Make the right recommendations to support customers to stop smoking

18 Nov 2024 , 10 Min Module

Coronavirus,

Coronavirus

Covid-19 restrictions may be a thing of the past, but customers will continue to have concerns about symptom management, vaccines and long Covid.

15 Nov 2024 , 15 Min Module

People skills,

Communication skills

The last module in our Pharmacy First series looks at how pharmacy teams can communicate with customers about the service, as well as how to manage those who may not understand – or accept – that they are ineligible.

15 Nov 2024 , 10 Min Module

Mental health,

Mental health and young people

Welcome to our CPD module series for community pharmacy technicians.

15 Nov 2024 , 10 Min Module

Foot & leg care,

Plantar fasciitis

Many people may be unaware that the pain in their foot is actually plantar fasciitis, which takes time to heal.

15 Nov 2024 , 1 Min Module

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