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Learning

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Key developments in 2024

Welcome to our CPD module series for community pharmacy technicians.

11 Dec 2024 , 10 Min Module

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Care homes: supporting people, optimising medicines part three

The third module in our series looking at care homes

11 Dec 2024 , 10 Min Module

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Ear care

Ears are made up of tiny fibres, chambers and fluid which work silently to keep us orientated throughout the day and night. Customers experiencing any issues with their ears, from ear wax to infections, will be looking to the pharmacy team to help them get back on track.

11 Dec 2024 , 15 Min Module

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Managing Sensitive Skin

This interactive video will help you to better understand skin sensitivity and support your customers’ skin needs

05 Dec 2024 , 5 Min Module

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Stop smoking support

Make the right recommendations to support customers to stop smoking

18 Nov 2024 , 10 Min Module

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Coronavirus

Covid-19 restrictions may be a thing of the past, but customers will continue to have concerns about symptom management, vaccines and long Covid.

15 Nov 2024 , 15 Min Module

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Communication skills

The last module in our Pharmacy First series looks at how pharmacy teams can communicate with customers about the service, as well as how to manage those who may not understand – or accept – that they are ineligible.

15 Nov 2024 , 10 Min Module

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Mental health and young people

Welcome to our CPD module series for community pharmacy technicians.

15 Nov 2024 , 10 Min Module

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Plantar fasciitis

Many people may be unaware that the pain in their foot is actually plantar fasciitis, which takes time to heal.

15 Nov 2024 , 1 Min Module

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Care homes: supporting people, optimising medicines part two

The second module in our series looking at care homes.

15 Nov 2024 , 10 Min Module

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Making an appropriate recommendation for sore throat

Understand what causes sore throat and how Chloralieve works to help soothe it

14 Nov 2024 , 5 Min Module

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10 minute clinic: joint and muscle pain

This handy 10-minute clinic is designed to act as a quick reference guide that will help you when advising customers in different category areas. The flowchart will lead you through the decision-making process to help you respond to customer queries. This month, we look at the advice you can offer and the products you can recommend to customers suffering with joint and muscle pain.

13 Nov 2024 , 10 Min Module

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Acute diarrhoea: effective symptom management

This module busts the myths surrounding diarrhoea treatments and explores the products available OTC so you can recommend the right treatment.

30 Oct 2024 , 10 Min Module

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Pharmacy first in practice

Understand the important role pharmacy staff play in delivering the service, such as identifying eligible patients and offering self-care and product advice for easing symptoms.

30 Oct 2024 , 10 Min Module

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7 steps to managing sore throat

Get to grips with what customers want from their sore throat treatment and upgrade your consultations with this 7-step guide

25 Oct 2024 , 8 Min Module

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Understanding effective pain and fever management in children

Get to grips with the guidance for managing children’s pain and fever and make suitable recommendations

15 Oct 2024 , 3 Min Module

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