Next steps
When to refer
You will need to refer some customers to the pharmacist for further advice. This includes customers who:
- Have not had hayfever before
- Are pregnant or breastfeeding
- Are taking other medication
- Also suffer from asthma
- Have unsuccessfully tried an OTC treatment or are suffering unwanted side effects
- Report wheezing, breathlessness or a feeling of tightness in their chest
- Report sinus pain, headache or a yellow/green nasal discharge.
Signposting
For more information, see:
- Your Counter Intelligence Plus training guide
- Allergy UK or call 01322 619898
- Action Against Allergy or call 020 8892 2711
- NHS Choices – hayfever
- WebMD – How to administer eye drops
- WebMD – How to administer nasal sprays
- Met Office pollen forecast.