Customer scenarios
Customer scenarios
18-year-old Hilary has been using Histahive for the past week and has already found a reduction in her symptoms. However, she is wondering what self-care advice you can offer to help her symptoms and prevent worsening.
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Hilary should try wearing loose, smooth-textured cotton clothing to prevent friction against the wheals.
She should avoid using harsh, fragranced products, including soap and lotions, on her skin as they can cause irritation.
She should protect her skin from the sun by applying sunscreen liberally; however, she should choose a product that is suitable for sensitive skin.
She should cool her skin – cool showers and baths can help to relieve the itching and burning sensation. Hilary could also use a cold washcloth or ice cube over the sore area.
She should track her symptoms – although CIU has no obvious cause, Hilary may be able to identify potential aggravating triggers by keeping a diary of daily foods, etc to see if there are potential trends associated with her flare ups.
45-year-old Henry has come into the pharmacy to purchase Histahive for his wife. He tells you that she has been taking it “for 6 months”, as advised by her HCP, but her symptoms aren’t getting better. In fact, the wheals have spread and become more painful. He tells you that he has seen a big change in her mood and that she “isn’t quite herself and avoids going out”. Consider what you would do in this instance.
Select your answers from the options below.
Sell Histahive as requested and tell them to carry on as normal
INCORRECT! Henry’s wife has shown red flag symptoms.
Refer Henry’s wife to her HCP to seek further guidance
CORRECT! Henry’s wife has shown red flag symptoms. Her HCP may need to investigate further or change her treatment plan.
Offer self-care advice to help manage her symptoms
CORRECT! You can always support your customers by offering self-care advice and by being empathetic to this distressing condition.