The impact of dry skin and eczema
A customer with eczema may feel:3

Unhappy about their appearance and embarrassed about how their skin looks
Frustrated that they appear to have no control over their skin's 'moods'
Stressed about their symptoms; however, stress is one of the factors that can actually make symptoms worse
A lack of confidence in themselves, which can lead to the avoidance of social situations and not taking part in certain activities
Uncomfortable wearing certain clothes, either because the fabric irritates their eczema or they feel self-conscious about revealing parts of their body