Communication skills

Customer service,

Counter Conversations: Managing challenging interactions

Part 5 of this short video series focusing on the pharmacy team's soft skills set looks at managing challenging interactions.

19 Jun 2025 , 6 Min Article

Education & training,

Counter Conversations: Communications styles

Part 4 of this short video series focusing on the pharmacy team's soft skills set looks at adapting communications styles.

29 Apr 2025 , 6 Min Article

Customer service,

Counter Conversations: Understanding customers needs

Part 2 of this short video series focusing on the pharmacy team's soft skills set looks at how better to understand customer needs.

27 Feb 2025 , 5 Min Article

Education & training,

Counter Conversations: Effectively using WWHAM

Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.

06 Feb 2025 , 4 Min Article

People skills,

The last module in our Pharmacy First series looks at how pharmacy teams can communicate with customers about the service, as well as how to manage those who may not understand – or accept – that they are ineligible.

15 Nov 2024 , 10 Min Module

Practice,

Viatris Connections 4

In this final video in the Confident Connections series, presenter Tony Woods sums up what you have learned so far in the series, and talks about how different groups of stakeholders can impact on your project and how you should approach them.

21 Sep 2022 , 1 Min Article

Practice,

Viatris Connections 2

Learn why you need to view things from a different perspective, because the best way to connect with other healthcare professionals is to recognise and understand how they see things.

21 Sep 2022 , 1 Min Article

Practice,

Viatris Connections 3

How can you move from an interesting idea to tangible, collaborative action? The third video in the Confident Connections series provides you with two practical tools to take a great idea and make it a game changing local service.

07 Jul 2021 , 1 Min Article

Practice,

Viatris Connections 1

As pressure increases and demand grows in primary care, resources are stretched and the gaps show. Community pharmacies are perfectly placed to step in and bridge those gaps and support health and wellbeing in neighbourhoods across the country.

07 Jul 2021 , 1 Min Article

Business,

Retail ready: Building confidence in retail skills - Video Learning

Step into your customers' shoes and walk through our 3D pharmacy to learn how to maximise the impact and profitability of your pharmacy.

27 Aug 2019 , 3 Min Module

Customer service,

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

20 Sep 2018 , 5 Min Module

Customer service,

Communicating with children

This bite-sized learning module considers the skills required to effectively communicate with children.

17 Nov 2017 , 900 Min Module

Pet health,

Pet potential

This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on.

13 Oct 2017 , 900 Min Module

Customer service,

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

22 Sep 2017 , 900 Min Module

Motivational interviewing

This learning module considers the steps involved in motivational interviewing, using a guiding rather than directing style.

12 Dec 2016 , 900 Min Module

People skills,

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.

14 Oct 2016 , 900 Min Module

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