Video learning

Customer service,

Counter Conversations: Managing challenging interactions

Part 5 of this short video series focusing on the pharmacy team's soft skills set looks at managing challenging interactions.

19 Jun 2025 , 6 Min Article

Education & training,

Counter Conversations: Communications styles

Part 4 of this short video series focusing on the pharmacy team's soft skills set looks at adapting communications styles.

29 Apr 2025 , 6 Min Article

Customer service,

Counter Conversations: Understanding customers needs

Part 2 of this short video series focusing on the pharmacy team's soft skills set looks at how better to understand customer needs.

27 Feb 2025 , 5 Min Article

Education & training,

Counter Conversations: Effectively using WWHAM

Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.

06 Feb 2025 , 4 Min Article

Sore throat,

Sore throats: Refresh your product knowledge

Watch this short video to learn about Difflam’s triple action relief against sore throat and explore the different benefits of each product in the range

06 Aug 2024 , 3 Min Module

Education & training,

Advising on Motion Sickness

Watch this short video to learn about motion sickness and the appropriate product recommendations you can give to customers

11 May 2023 , 5 Min Module

Education & training,

Treating fungal nail infections

Understand how fungal nail infections develop and help manage customer expectations around treatment

18 Apr 2023 , 10 Min Module

Practice,

Viatris Connections 2

Learn why you need to view things from a different perspective, because the best way to connect with other healthcare professionals is to recognise and understand how they see things.

21 Sep 2022 , 1 Min Article

Practice,

In this final video in the Confident Connections series, presenter Tony Woods sums up what you have learned so far in the series, and talks about how different groups of stakeholders can impact on your project and how you should approach them.

21 Sep 2022 , 1 Min Article

Pharmacy team,

Being a dementia friend, by Homeraa

Hear about Homeraa's experience as a dementia friend, her strengths in the pharmacy team and why she loves her job.

01 May 2022 , 1 Min Article

Pharmacy team,

Pharmacy technician training with Homeraa Binyamin

Meet trainee pharmacy technician, Homeraa Binyamin, who tells us why she has a passion for pharmacy and provides some tips to pharmacy technicians starting out on their course.

01 Apr 2022 , 1 Min Article

Clinical services,

Crucial services, with Muhammad Nadeem

Muhammad explains his interest in the pharmacy services, especially blood pressure checks.

15 Feb 2022 , 2 Min Article

Pharmacy team,

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Counter Conversations: Managing challenging interactions

Counter Conversations: Communications styles

Counter Conversations: Understanding customers needs

Counter Conversations: Effectively using WWHAM

Sore throats: Refresh your product knowledge