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Counter Conversations: Managing challenging interactions

Part 5 of this short video series focusing on the pharmacy team's soft skills set looks at managing challenging interactions.

19 Jun 2025 , 6 Min Article

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Counter Conversations: Communications styles

Part 4 of this short video series focusing on the pharmacy team's soft skills set looks at adapting communications styles.

29 Apr 2025 , 6 Min Article

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Counter Conversations: Understanding customers needs

Part 2 of this short video series focusing on the pharmacy team's soft skills set looks at how better to understand customer needs.

27 Feb 2025 , 5 Min Article

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Counter Conversations: Effectively using WWHAM

Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.

06 Feb 2025 , 4 Min Article

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Sore throats: Refresh your product knowledge

Watch this short video to learn about Difflam’s triple action relief against sore throat and explore the different benefits of each product in the range

06 Aug 2024 , 3 Min Module

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Advising on Motion Sickness

Watch this short video to learn about motion sickness and the appropriate product recommendations you can give to customers

11 May 2023 , 5 Min Module

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Treating fungal nail infections

Understand how fungal nail infections develop and help manage customer expectations around treatment

18 Apr 2023 , 10 Min Module

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Viatris Connections 2

Learn why you need to view things from a different perspective, because the best way to connect with other healthcare professionals is to recognise and understand how they see things.

21 Sep 2022 , 1 Min Article

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Viatris Connections 4

In this final video in the Confident Connections series, presenter Tony Woods sums up what you have learned so far in the series, and talks about how different groups of stakeholders can impact on your project and how you should approach them.

21 Sep 2022 , 1 Min Article

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Being a dementia friend, by Homeraa

Hear about Homeraa's experience as a dementia friend, her strengths in the pharmacy team and why she loves her job.

01 May 2022 , 1 Min Article

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Pharmacy technician training with Homeraa Binyamin

Meet trainee pharmacy technician, Homeraa Binyamin, who tells us why she has a passion for pharmacy and provides some tips to pharmacy technicians starting out on their course.

01 Apr 2022 , 1 Min Article

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Crucial services, with Muhammad Nadeem

Muhammad explains his interest in the pharmacy services, especially blood pressure checks.

15 Feb 2022 , 2 Min Article

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Starting a career in pharmacy, with Muhammad Nadeem

Meet Muhammad Nadeem, trainee pharmacy technician, with some advice for other young people wanting to get into pharmacy.

28 Jan 2022 , 2 Min Article

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Pharmacy Life with Joanna Stergu: part 2

Ready for part 2? Hear Joanna's top tips for customers with elderly patients and her reasons for loving pharmacy.

28 Oct 2021 , 1 Min Article

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Pharmacy Life with Joanna Stergu: part 1

Welcome to the launch of our brand new video series: Pharmacy Life. Meet Joanna Stergu, Pharmacy Technician from Wembley Pharmacy.

21 Oct 2021 , 1 Min Article

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Joint pain and stiffness

Learn about the causes of osteoarthritis and how customers can manage symptoms

17 Sep 2021 , 2 Min Module

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