Counter Conversations: When to refer
Training Matters,
28 Jul 2025
6 Min
Counter Conversations: When to refer
Training Matters,
28 Jul 20256 Min
In Team Training
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Part 7 of this short video series focusing on the pharmacy team's soft skills set looks at how and when to refer appropriately.
Before you begin, have you watched:
Video 1: Effectively using WWHAM
Video 2: Understanding customer needs
Video 3: Effective listening skills
Video 4: Communication styles
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products
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In Team Training