Service excellence: communication skills

 The ability to communicate effectively with customers, patients and your colleagues, as well as other healthcare providers, is an essential skill for everyone who works in a pharmacy. So which communication skills will help you to work effectively with your team and provide advice and product recommendations to your customers and patients?

Learning objectives

After studying this module, pharmacy staff should:

• Be aware of the different skills involved in effective communication
• Understand how to use these skills in a consultation.